Privacy Policy
Last updated: 03/10/2026
Your privacy matters to us — and not just in a “we have to say this” kind of way. At Gander Marks, we believe you deserve to know exactly what information we collect, why we collect it, and what we do with it. This Privacy Policy explains all of that in plain language.
This policy applies whenever you visit our website at gandermarks.com, make a purchase, sign up for communications, or interact with us in any other way. We’ll refer to all of that collectively as the “Services.”
If anything here is unclear, don’t hesitate to reach out. We’d rather answer your questions directly than have you guessing.
When We Update This Policy
Things change — laws get updated, we add new features, or we adjust how we operate. When that happens, we may revise this Privacy Policy. We’ll always post the latest version right here on this page and update the “Last updated” date at the top. For significant changes, we may also notify you by email. We encourage you to check back from time to time so you’re always in the loop.
What Information We Collect
We collect different types of information depending on how you interact with us. Here’s the breakdown:
Information You Give Us Directly
When you place an order, create an account, fill out a form, or reach out to our support team, you’re sharing information with us. That typically includes your name, email address, phone number, shipping and billing address, and payment confirmation details (like the last four digits of your card — we never see or store your full card number). If you contact us for support, we’ll also keep a record of that conversation so we can follow up properly.
Information We Collect Automatically
When you browse our website, certain data gets picked up automatically. This includes your IP address, browser type and version, device information (like whether you’re on a phone or laptop), pages you visit, how long you spend on those pages, and referring URLs (where you came from before landing on our site). We collect this through cookies and similar tracking technologies — more on that below.
Information From Third Parties
Sometimes we receive information about you from outside sources. For example, if you pay through PayPal, they share basic transaction details with us so we can fulfill your order. If you interact with us through social media, the platform may share limited profile information depending on your settings. Our analytics and advertising partners may also provide us with aggregated or anonymized data about how people find and use our site.
How We Use Your Information
We don’t collect data for the sake of collecting it. Every piece of information we gather serves a specific purpose:
To process and fulfill your orders — this is the big one. We need your name, address, and payment info to actually get your purchase to your door. Your order details are shared with our production and shipping partners strictly for fulfillment purposes.
To communicate with you — we send order confirmations, shipping updates, and tracking information. If you reach out to us, we use your contact info to respond. We may also send you important updates about your account or changes to our policies.
To improve our website and services — we look at how people use our site so we can make it better. Which pages are popular, where people drop off, what’s confusing — that kind of thing. This is done using aggregated, anonymized data in most cases.
To protect against fraud — we use your information to screen orders, detect suspicious activity, and prevent unauthorized transactions. This keeps both you and us safe. For more details on how we handle fraud prevention, see our Payment Policy.
To comply with the law — sometimes we’re required to collect, use, or retain certain information to meet legal, tax, or regulatory obligations. We only do what’s necessary and nothing more.
For marketing purposes (only with your permission) — if you’ve opted in to receive promotional emails, we may send you updates about new products, sales, or other things we think you’d be interested in. You can unsubscribe at any time — every marketing email includes an opt-out link at the bottom, and we honor those requests promptly.
Cookies and Tracking Technologies
Like most online stores, we use cookies. They’re small text files that sit on your device and help us remember things like what’s in your cart, whether you’ve visited before, and how you found us.
Here’s what we use them for:
Essential cookies keep the site running — things like your shopping cart, login session, and checkout process. Without these, the website wouldn’t function properly.
Analytics cookies help us understand how people use our site. We use tools like Google Analytics to see traffic patterns, popular pages, and overall site performance. This data is typically aggregated and doesn’t identify you personally.
Advertising cookies may be used if we run paid ads. They help us measure ad performance and show you relevant ads on other platforms. These cookies are placed by third-party services like Google Ads or Meta (Facebook/Instagram).
You can manage cookies through your browser settings. Most browsers let you block or delete cookies, but heads up — if you disable essential cookies, some parts of the site might not work as expected. For analytics and advertising cookies, you can also opt out through tools like the Google Ads Settings page or the Digital Advertising Alliance’s opt-out tool.
Who We Share Your Information With
We don’t sell your personal information. Period. But we do share certain data with trusted partners who help us run our business:
Production and fulfillment partners — when you place an order, we share your shipping details with our print-on-demand production partner so they can make and ship your item. They only receive the information necessary to fulfill your order.
Payment processors — Stripe and PayPal handle all payment transactions. They receive your payment details directly during checkout and operate under their own privacy policies and security standards.
Shipping carriers — USPS, UPS, and FedEx receive your shipping address and contact info to deliver your order and provide tracking updates.
Analytics and marketing tools — services like Google Analytics, Google Ads, and Meta help us understand our audience and measure advertising performance. The data shared with these services is typically anonymized or aggregated.
Legal or regulatory authorities — if required by law, court order, or government regulation, we may disclose your information to comply with legal obligations. We may also share information if necessary to protect our rights, enforce our Terms & Conditions, or respond to an emergency involving personal safety.
We require all third-party partners to handle your data responsibly and in accordance with applicable privacy laws.
How Long We Keep Your Data
We don’t hold onto your information forever. We keep your data for as long as it’s needed to fulfill the purposes described in this policy — primarily to complete transactions, provide customer support, and meet legal requirements.
Order records are typically retained for 7 years to comply with tax and accounting obligations. If you’ve subscribed to our mailing list, we keep your email until you unsubscribe. Browsing data collected through cookies is retained according to the cookie expiration periods set by each cookie — most expire within 12 to 24 months.
If you’d like us to delete your personal data sooner, just let us know and we’ll take care of it (subject to any legal obligations that require us to keep certain records).
How We Protect Your Information
We use a combination of technical and organizational measures to keep your data safe:
Our website is protected by SSL encryption, which means all data transmitted between your browser and our servers is encrypted. Payment processing is handled by PCI-compliant providers (Stripe and PayPal) — we never store sensitive payment information on our own servers. We limit access to personal data to only those team members and partners who need it to do their jobs. We regularly review our data handling practices to ensure they meet current security standards.
That said, no system is 100% bulletproof. While we do everything we can to protect your information, we can’t guarantee absolute security. If you ever suspect unauthorized access to your account or data, please contact us immediately.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information. These can include:
The right to know — you can ask us what personal data we have about you and how we use it. The right to access — you can request a copy of the data we hold about you. The right to correct — if something’s wrong or outdated, you can ask us to fix it. The right to delete — you can request that we erase your personal data, subject to legal exceptions. The right to opt out of sale or sharing — we don’t sell your data, but if you want to formally opt out, see our Do Not Sell My Personal Information page. The right to non-discrimination — we won’t treat you differently for exercising your privacy rights.
To exercise any of these rights, email us at contact@gandermarks.com. We may need to verify your identity before processing your request — that’s to protect you, not to create hurdles.
California Residents — Your CCPA Rights
If you’re a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights over your personal information. Under the CCPA, you have the right to:
Know what personal information we collect and how we use it. Request deletion of your personal information. Opt out of the sale of your personal information — though again, we do not sell your personal data. Not be discriminated against for exercising your CCPA rights.
To make a CCPA request, email us at contact@gandermarks.com or visit our Do Not Sell My Personal Information page. We will respond to verified requests within 45 days, as required by law.
Children’s Privacy
Our website and services are not intended for anyone under the age of 18. We don’t knowingly collect personal information from children. If you’re a parent or guardian and believe your child has provided us with personal data, please contact us at contact@gandermarks.com and we’ll delete it promptly.
Third-Party Links
Our website may contain links to other sites that we don’t own or control — things like social media pages, payment providers, or partner websites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party site you visit. We’re not responsible for the privacy practices of other websites.
International Users
If you’re visiting our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and operations are based. By using our Services, you consent to this transfer. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it’s processed.
Contact Information
Company Name: VIET HAN GARMENT JOINT STOCK COMPANY
Company Number: 2400562448
Viet Nam Address: Don Cu Village, Bao Son Commune, Luc Nam District, Bac Giang Province, Vietnam
US Address: 535 Mission St 14th floor San Francisco, CA 94105, United States
Email: contact@gandermarks.com
Phone: +1 (213)459-5428
Contact Form: Click here
Customer Support Hours: Our dedicated team is available to assist you Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time).
Our Commitment: We strive to provide thoughtful and reliable assistance. You can expect a professional response to all inquiries within one business day.