Shipping Policy

Last updated: 03/10/2026

We know waiting for a package can feel like forever — especially when you’re excited about it. So here’s everything you need to know about how shipping works at Gander Marks, laid out as clearly as we can.

Where We Ship

Right now, we only ship within the United States. We’re not able to deliver to PO Boxes or military addresses (APO/FPO) — orders need to go to a valid residential or commercial street address.

If you’re outside the U.S., we’re sorry we can’t help you just yet. That may change down the road, but for now, domestic only.

How Much Does Shipping Cost?

Pretty simple — spend $149.00 or more and shipping is on us. For orders under $149.00, there’s a flat rate of $5.99 regardless of what you order. No hidden fees, no surprises. Everything is calculated and shown at checkout before you pay.

How Long Will It Take?

Here’s the honest breakdown of our timelines:

Order cut-off time: 4:00 PM Pacific Time (PT), Monday through Friday. If your order comes in after that — or on a weekend or holiday — it won’t start processing until the next business day.

Handling time: 3 to 5 business days (Monday through Friday). Since each item is custom printed to order, this window covers production, printing, and a quality check before we hand it off to the carrier. It takes a bit longer than grabbing something off a shelf, but that’s because your order is being made just for you.

Transit time: 6 to 9 business days (Monday through Friday), depending on where you are in the U.S.

Estimated total delivery: 9 to 14 business days from when you place your order.

A heads up though — these are estimates, not guarantees. Things like carrier delays, holidays, bad weather, or high-demand periods can push things back a bit. We do our best to keep everything on track, but some of that is out of our hands.

Who Delivers Your Package?

We work with USPS, UPS, and FedEx — all solid, well-known carriers. Which one handles your order depends on your location and the size of the package. We pick whichever option makes the most sense for getting your order to you safely and on time.

Tracking Your Order

Once your order ships, you’ll get a confirmation email with a tracking number. You can use it to follow your package on the carrier’s website or through our order tracking page. If the email doesn’t show up in your inbox, check spam or junk — it happens sometimes.

What If Something Goes Wrong?

If your package is delayed, lost, or shows up damaged, let us know as soon as you can. We’ll get in touch with the carrier and do whatever we can to sort it out. Nobody wants to deal with shipping problems, and neither do we — so we’ll work on it until it’s resolved.

For issues related to wrong items or defective products, check out our Refund and Returns Policy — that’s where we cover what to do next.

Need to Cancel Instead?

If you change your mind before your order ships, we offer a 24-hour cancellation window from the time you place your order. Just email us at contact@gandermarks.com with your order number. After 24 hours, production may have already started — see our Terms & Conditions for more details.

Contact Information

Company Name: VIET HAN GARMENT JOINT STOCK COMPANY

Company Number: 2400562448

Viet Nam AddressDon Cu Village, Bao Son Commune, Luc Nam District, Bac Giang Province, Vietnam

US Address535 Mission St 14th floor San Francisco, CA 94105, United States

Emailcontact@gandermarks.com

Phone+1 (213)459-5428

Contact Form: Click here

Customer Support Hours: Our dedicated team is available to assist you Monday through Friday, from 8:00 AM to 6:00 PM (Pacific Time).

Our Commitment: We strive to provide thoughtful and reliable assistance. You can expect a professional response to all inquiries within one business day.